Privacy Policy

At Handiwerx (“we”, “us”, “our”), your trust matters to us. As a family-run surface repair business based in Cranbourne and serving Melbourne’s south-east, bayside, and surrounding suburbs, we are committed to protecting the privacy of our clients, website visitors, and partners. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of information when you interact with us:

Personal Information
Name, email address, phone number, address, and details you provide when requesting a quote, booking a repair, or contacting us directly.
Service Information
Details about the surface repair services you request (e.g., type of material, repair notes, photos of damage), and related job details.
Website Usage Information
Information such as IP address, browser type, pages visited, and time spent on our website, collected through cookies or analytics tools.
Payment Information
When payments are processed (e.g., deposits for repair jobs), we use secure third-party payment providers to handle transactions safely.

2. How We Collect Information

We may collect information in several ways, including:

When you contact us via our website, phone, email, or social media platforms.
When you request a quote, upload images for assessment, or book a service.
When you pay for a repair through our secure third-party payment processor.
When you browse our website (via cookies and Google Analytics).
From referrals by trusted partners such as real estate agents (with your consent where required).

3. How We Use Your Information

We use your personal information to:

Provide and complete our surface repair services.
Respond to enquiries, prepare quotes, and manage bookings.
Communicate updates about your service (e.g., appointment confirmations).
Improve our services, website experience, and customer support.
Send occasional service updates or special offers (you may opt out anytime).
Comply with Australian laws and regulations.

4. Disclosure of Information

We do not sell or rent your personal information.

We may disclose your information to:

Our small, trusted team members or contractors who directly assist with repairs.
Third-party service providers such as IT support, secure payment processors, or website hosting platforms.
Real estate partners who engage us for property-related repairs (only with relevant consent).
Government or regulatory authorities where required by law.

5. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.

6. Cookies & Website Tracking

Our website may use cookies and tools like Google Analytics to track usage and improve user experience.

7. Access & Correction of Your Information

You have the right to request access to, or correction of, the personal information we hold about you. Please contact us directly, and we will respond in line with the Privacy Act 1988 (Cth).

8. Third Party Links

Our website may include links to external sites (e.g., suppliers, industry partners). We are not responsible for the privacy practices or content of these third-party websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or compliance obligations. Updates will be posted on our website with a revised effective date.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact us:

Handiwerx – Surface Repairs Melbourne